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BEFORE YOU PLACE AN ORDER: |
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(In CRUISE you need not register as a member to place an order, but please DO BE A SERIOUS CUSTOMER because we at CRUISE wholesale team will cost time and energy working hard on every order that is placed, starting from the very beginning like checking) |
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ORDERING STRUCTURE: |
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1. Select the items you want, and send all items number, quantity, colour, size to our mailbox:
cruiseholdings@hotmail.com
2. We will reply to you as soon as possible to inform if all the items your have chosen have available stock together with the total amount and shipping fee.
3. Please making the payment through western union /paypal /money order or Telegraphic Transfer. After making a payment, do inform us immediately and we will send you a confirmation.
**********Quantities are limited and demand for our items is extremely high. Please make your payment as soon as you confirm the products of your interest, to avoid any disappointment of SOLD OUT merchandises.
4. We will prepare the garments within 48 hours and send you the tracking number through e-mail once we send out your parcel.
***********We reserve items for customers as soon as the payment received. If there are some items that sold out when payment received, we'll inform you immediately to do prior exchanges or we can keep the difference for your next oncoming order
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1. How to place an order |
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1. Please check our photo albums
Select items from our list of Products
2. Send us a mail about what you need : code / size / colour /quantity
For example: 0401-03 Green ,1*size 2 , 2*size 4, Red 2 *size 4
3. We will check the stock availability and reply to you about the total with shipping cost. In 24hours.
4. You make the payment and send us the details
5. We will proceed to send the package and the tracking No. to your mailbox.
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2. Do I need to enclose my contact information in the email? |
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Please enclose your name, address and telephone number for us to process your order quickly.
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You can use the format below:
1. Name :
2. Address:
3. Zip Code/Postal Code:
4. Country:
5. Tel: a must for international shipping . |
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3. Will you call me regarding the order? |
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We have a very strong online support team; therefore all orders are completed online unless there is something urgent to call for. |
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4. What is the minimum order? |
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The minimum order is 15 pieces. It can be in mixed styles, designs and sizes. |
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5. Can I order less than15pcs for the first order? |
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Yes, we offer a 10 piece sample order for you to check the quality. |
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6. After I place the order, what should I be expecting? |
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After you place the order, we'll check the stock availability and let you know the detail. |
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7. When should I make the payment? Can I put some deposit in advance? |
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We always suggest our customers to make payment as soon as possible because most items go very fast.
Yes, you can put some deposit in advance to speed up the order. |
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8. What is the advantage to put deposit in advance? |
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Most of our long-term customers put deposit with us such that they even have enough payment for their next order. Because they have deposit with us, we'll hold available items for them as soon as they place the order. If all items are available, we'll send the package out right away. It actually saves a lot of time in between. For Example: Waiting time needed for the payment to clear, time to gather the items ordered and the time needed to email back and forth. |
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9. After I place the order, will you hold the available items for me? |
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Sorry, we are not able to hold the items before payment is received. |
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10. After I made the payment, will I get everything as I ordered? |
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It depends. We hold items for customers as soon as the payment received. If there are some items that are sold out when payment is received, we'll inform you immediately to get exchanges done or to keep the difference towards your next order. |
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11. If the photo is still on your website, does it mean that all sizes and colours are still available? |
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No, it might only have certain colours and sizes left. We'll check for you after we receive your order. |
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12. Why I haven't got your reply? It's been 8 hours since I place the order. |
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There is always time difference, it might delay our reply. But we guarantee your mail will be replied within 24hours. If you haven't heard from us, please resend the mail in case it lost during the delivery. |
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13. Do you use MSN or Yahoo Messenger? |
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Yes, we use MSN messenger. But as we are very busy with processing orders, we might not always be on the messenger. Any questions can be emailed direct to us. |
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14. When will you send my package after you received my payment? |
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The majority of our orders are shipped within 1 - 2 business days after receiving the payment. |
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15. What is the return policy? |
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All sales are final unless there are any major defects or the item is totally different from description. For that we have a 100% Exchange Policy. Please understand that we are doing our best we can with the lowest rate we are selling. Please be sure to email all your questions to us prior your order, as this will help us resolve any confusion ahead of time.
Please send us an email before you send back your package; we will give you the return and refund guidelines if your request is reasonable.
Please note: The original shipping costs will not be reimbursed for any reason. You can ship the items back with a shipping service of your choice and the return shipping will be at your own expense. Thank you for your understanding. |
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16. What if the package was caught by custom or was lost during the delivery? |
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1. In fact 99% of the packages arrive to our clients fast and safe.
2. In worst case scenario:
3. If the package was caught by local custom at our side, we will try to get it out and send again.
4. If the package arrives in your country and was caught, we are afraid to say that that is not what we can control. You may need to pay some tax to get it out.
5. If the package was lost or damaged during the delivery, sorry we cannot take responsibility of that but we will try to help you to get the refund from the shipping company. |
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17, Do you take order other than the products you carry? |
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Yes, we do take order if the quantity is a min of 50pieces a style or more. Please send us a sample or details. |
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18. Can I have my own label? |
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Yes, we can take orders for your own style and add your own label. |
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